Refund policy

Last updated: October 4, 2026

1. Report within 48 hours You must tell us within 48 hours of receiving your order if an item is damaged, defective, wrong or missing. Requests made later may not be accepted.

2. Unboxing video required Please send a clear unboxing video showing the package being opened and the condition of the contents. We cannot approve a request without it.

3. Refund or replacement After we confirm the issue, we will offer a replacement or a full or partial refund. For missing items, we refund the missing items. Defective electronic items cannot be refunded.

4. Return conditions

Items must be unused, undamaged and in original packaging

If a return is needed, the customer pays the return shipping. Please use a tracked courier.

Refunds are processed after we receive and inspect the item

5. Refund process Approved refunds go to your original payment method within 7 days of approval. For Cash on Delivery orders, we refund by bank transfer or UPI.

6. Non-returnable items

Used, opened or customer-damaged items

Electronic products

Items marked non-returnable in the product description

Change of mind

7. Shipping charges Shipping charges are non-refundable.

8. Refused parcels If you refuse a parcel after dispatch, 2 times the original shipping charge is deducted from any refund.

9. Cancellation You can cancel before the order ships. Once shipped, it cannot be cancelled.

10. Contact us

Email: support@tidyrasoi.com

Phone: +91 7208940577